Privacy Policy

1. Introduction

TradeCopierBot ("we," "us," "our," or the "Platform") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trade copying service platform.

By accessing or using TradeCopierBot, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This Privacy Policy applies to all users of TradeCopierBot, including Signal Providers, Signal Receivers, and visitors to our website.

2. Information We Collect

2.1 Information You Provide Directly

When you register for and use TradeCopierBot, we collect information that you voluntarily provide, including:

• Account Information: Name, email address, password, and nickname;
• Profile Information: Avatar, trading style preferences, and bio (for Signal Providers);
• Trading Account Information: Broker account numbers, platform type (MT4, MT5, cTrader), and account labels;
• Payment Information: Billing address and payment method details (processed securely through Stripe);
• Identity Verification: Government-issued identification documents (for Signal Providers using Stripe Connect);
• Communications: Messages, support requests, and feedback you send to us.

2.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers;
• Usage Data: Pages visited, features used, time spent on the Platform, and interaction patterns;
• Log Data: Access times, error logs, and referring URLs;
• Location Data: General geographic location based on IP address.

2.3 Trading Data

To provide our trade copying service, we collect and process trading-related data, including:

• Trade Signals: Symbol, direction (buy/sell), entry/exit prices, stop loss, take profit, and lot sizes;
• Account Metrics: Balance, equity, floating profit/loss, and margin information;
• Trading History: Historical trades, including open and close times, profits, and losses;
• Performance Statistics: Win rate, drawdown, profit factor, and other performance metrics.

2.4 Information from Third-Party Services

We may receive information about you from third-party services you connect to your account:

• cTrader Open API (Signal Providers only): If you authorize cTrader integration as a Signal Provider, we receive read-only access to account information, trading history, and transaction data (deposits, withdrawals) to calculate accurate performance metrics. This connection cannot be used to place, modify, or close trades on your account;
• Stripe: Payment processing status, payout information, and identity verification results;
• Authentication Providers: If you sign in using a third-party service, we receive basic profile information.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Our Services

• Facilitating trade signal transmission between Providers and Receivers;
• Processing subscriptions and payments;
• Displaying Provider profiles and performance metrics;
• Managing your trading accounts and API connections;
• Generating personalized trading files (Expert Advisors, cBots).

3.2 Improving Our Services

• Analyzing usage patterns to enhance user experience;
• Identifying and fixing technical issues;
• Developing new features and functionality;
• Conducting research and analytics.

3.3 Communication

• Sending service-related notifications (subscription confirmations, payment receipts);
• Responding to your inquiries and support requests;
• Providing updates about changes to our services or policies;
• Sending marketing communications (with your consent, where required).

3.4 Security & Compliance

• Detecting and preventing fraud, abuse, and security threats;
• Enforcing our Terms of Service;
• Complying with legal obligations and regulatory requirements;
• Protecting the rights and safety of our users and the Platform.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

• Signal Providers: Your public profile, trading performance, and statistics are visible to potential Receivers;
• Subscribers: Providers can see the number of subscribers and basic subscription information (but not personal details or trading results of individual Receivers).

4.2 With Service Providers

We share information with third-party service providers who assist us in operating our Platform:

• Payment Processors: Stripe processes all payments and requires identity verification for Providers;
• Cloud Hosting: Our servers and data are hosted on secure cloud infrastructure;
• Analytics Providers: We use analytics services to understand Platform usage;
• Communication Services: Email and notification delivery services.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoenas, court orders, government requests);
• Requests from law enforcement authorities;
• Protection of our legal rights or defense against legal claims;
• Investigation of potential violations of our Terms of Service.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

5. Third-Party Services

Our Platform integrates with the following third-party services:

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL;
• Secure Storage: Sensitive data is encrypted at rest;
• Access Controls: Access to personal information is restricted to authorized personnel only;
• API Security: All API communications use secure Bearer tokens;
• Regular Audits: We regularly review and update our security practices.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period thereafter;
• Trading History: Retained for performance tracking and displayed publicly for Providers;
• Transaction Records: Retained for the period required by applicable tax and financial regulations;
• Communication Records: Retained for customer support and legal purposes;
• Log Data: Retained for security and debugging purposes, typically for 90 days.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you;
• Correction: Request correction of inaccurate or incomplete information;
• Deletion: Request deletion of your personal information (subject to legal requirements);
• Portability: Request your data in a structured, machine-readable format;
• Objection: Object to processing of your information for certain purposes;
• Restriction: Request restriction of processing in certain circumstances;
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@tradecopierbot.com.

Account Settings

You can update your profile information, manage connected accounts, and control notification preferences through your account settings on the Platform.

9. International Data Transfers

TradeCopierBot operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer your information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Maintain your session and enable core functionality;
• Preference Cookies: Remember your settings and preferences;
• Analytics Cookies: Understand how you use our Platform to improve our services;
• Security Cookies: Detect and prevent security threats.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Platform.

11. Children's Privacy

TradeCopierBot is not intended for use by individuals under the age of 18 (or the age of legal majority in their jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Notify you via email or through a prominent notice on our Platform;
• Provide you with the opportunity to review the changes before they take effect.

Your continued use of TradeCopierBot after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: